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FAQ - Frequently Asked Questions

You will find the answers to a number of questions below.

How Do  I Collect Loyalty Points?


You can now collect Loyalty Points with every purchase. Loyalty Points are awarded when an order has been "Completed", i.e. when it has been shipped.

You will be shown the option to Create An Account after Checkout. You only need to add a Password to Create An Account. If you use Paypal for payment please make sure that you return to the store after completing your payment. Once you have an Account, you will earn Loyalty Points on every item purchased from your very first order onwards. These Loyalty Points can either be spent on your next purchase, or you can save them up over time and spend them later.


When you place your next order, you will be able to see how many existing Loyalty Points you have at Checkout. During Checkout you will be asked if you want to spend your existing Loyalty Points. You can spend all of your Points, or spend some Points and save the remainder. Or, you can save them all up and spend them on a future order. It is your choice!

Please note : Loyalty Points are awarded on items purchased, any shipping costs are excluded.

Loyalty Points are awarded when an order status is "Complete", i.e. when it has been shipped.


How Do I Sign Up For The Newsletter?

Look at the bottom right of any page underneath "Newsletter" and you will see a white box.
Here is where you can Sign up (Subscribe) for news on special offers, new items and more!
Simply type in your email address and click on the red "Sign Up" box.
You will then receive an email to confirm your subscription.

Or, you can Sign up to the Newsletter during the Checkout process.

Or, you can email me <liz@bluecrumbtruck.com> with "Subscribe to Newsletter" in the Subject Header.

How Can I See Prices in £, Euro or $ ?

Go to the Top Blue coloured Bar on any page, look at the top right of the page, next to "Log In" is a pull down menu with 3 options  :

Choose from
GBP for UK Pounds Sterling (UK £)
EUR for Euro (€)
USD for US Dollars (US $)

You will then see all store prices listed in your chosen currency.
During the Checkout, prices will temporarily revert to UK £, but during Payment you will be able to pay in £, € or US$

How Can I Leave A Product Review?
 
Note : You must have an Account in order to leave a Review.
Please go to the item you ordered which you want to Review.
Below the product image, and alongside the "Product Description" tab is a 2nd tab  "Product Review".
Click on the "Product Review" tab.
Click on "Write an online review".
The "Write Your Own Review" page will appear.
Follow the instructions on-screen.
At the end click on the "Add Review" box.
(If you omit something, the page will prompt you.)
 
Your email address will not be shown and you do not need to use full details in Your Name and Your Location, something like your first name or a nickname and a general location such as "UK" will be ok.
 
There will be a short delay before your Review appears online.

What Happened To My Old
Blue Crumb Truck Account?

I was advised against transferring existing accounts from the old Blue Crumb Truck store to this new system for security reasons. If you are a previous customer from the old store,
your old Log In and Password will not work. You need to Create A new Account. To Create An Account, you must make a purchase first, you cannot create an account until you have bought an item. Then at Checkout add your Name, Bill To Address (plus Ship To address if different) and your email address. After Checkout you will have the option to Create An Account, this simply involves the addition of a Password and clicking on the "Add additional information" button. Then you are all done and ready for next time! As always, if you have any questions please email me <liz@bluecrumbtruck.com>

How Do I Create An Account?


You must make a purchase first, you cannot create an account until you have bought an item. Then at Checkout add your Name, Bill To Address (plus Ship To address if different) and your email address. After Checkout you will have the option to Create An Account, this simply involves the addition of a Password and clicking on the "Add additional information" button. Then you are all done and ready for next time!

What Are The Benefits Of Creating An Account?

1) Save time inputting your name and address the next time you order.
3) Collect Loyalty Points with every purchase from now on.
4) You can check the status of your current or past orders online.
5) You may leave a Review of the items you have purchased if you wish.

Note : There is an option to Create An Account when you have completed the Checkout process.
You must make a purchase first, you cannot Create An Account otherwise.


How Do I Log In To My Account?

Go to the Top Blue coloured Bar on any page, look at the top right of the page, you will see "Log In".
Click on "Log In".
Enter your Email Address and Password.
The Top Blue coloured Bar will change to show "Welcome - Logout - View Orders".
(Please note : If you had an account at the old BCT store, your old Log In and Password will not work, you will need to Create A new Account, please see
How Do I Create An Account?)

How Can I View My Orders or Change My Password?

Note : You must Create An Account before you can use these functions.
Go to the Top Blue coloured Bar on any page, look at the top right of the page, you will see "Log In".
Click on "Log In".
Enter your Email Address and Password.
The Top Blue coloured Bar will change to show "Welcome - Logout - View Orders".
Click on "View Orders".
You will then see a list of your Previous Orders and below that is a link to Change Your Password.


Help! I Have Forgotten My Password

Click on "Log In"  (Top blue bar, right hand side) and a "Customer Login" box will appear.
Click on "Forgotten Password" , the "Request Password" page will now appear.
Type in your email address.
Then click on "Request Password" button.
That's it your Password will be emailed to you.

How Do I Cancel My Order Or Return Or Exchange An Item?

Please go to Refunds and Returns to see full information

Do You Ship World-wide?

Yes! 
Please see Shipping Information for more details

When Will My Order Be Delivered?

Please go to Shipping Information for details

Do You Have A Guide To T-shirt Sizes?

Yes, for an overall Guide to our Sizes please go to Size Guide.
There is also information about Sizes on each individual Clothing product, including T-shirts, Hoodies, Hats etc, on the Product Description tab of each product (this tab is alongside the Product Review tab).


How Do I Send Feedback?

If you would like to send me some feedback about any aspects of the store, please email me at liz@bluecrumbtruck.com or use the Contact Us contact form.


Help!

If you need help please email me at liz@bluecrumbtruck.com or use the Contact Us contact form.